Instant Casino: Self-Exclusion Failures

5 cases on file where players say Instant Casino let them keep playing after they asked to stop.

In two, the mediator read the emails and found the player had only asked to close the account, without mentioning a gambling problem; the casino gave a 24-hour cooling-off period instead.

In a third, from Andorra, the mediator found the email did mention a gambling problem, and Instant Casino then stopped answering.

A Spanish player says an account the casino confirmed as self-excluded opened again after about five months, and they lost about €7,500.

An Italian player asked what happened after a 2025 closure request; the casino said the account closed within hours but shared no records.

• Say in your first email that you have a gambling problem and want to be self-excluded — a plain closure request got a 24-hour cooling-off period in these cases.
• Follow up in writing the moment a cooling-off period ends if you still want to be blocked.
• Keep the casino's written confirmation of your self-exclusion, with its date and length.
• Ask the casino in writing for the times of your request and the closure, and for your deposit history after it.