Instant Casino: The Complaint Record

22 cases on file · $0 in dispute

3.4Low

We have 22 cases on file for Instant Casino, opened from August 2024 to September 2026: 15 from Casino.guru and 7 from AskGamblers. Most ended unresolved, often because the casino stopped answering.

In 8 cases, Instant Casino never answered the mediator on the page. In 5 more, it replied once and then went quiet. Casino.guru's mediators warned in several cases that this casino often ignores them.

In four cases, the mediator backed the player and Instant Casino still didn't pay. The largest is €616,000, voided after the site stopped working in the Netherlands; the mediator said the country block seemed to come only after the win. Two German players say their winnings were voided because they paid from a bank account shared with their husband. The mediators said a joint account is fine with proof.

Other cases involve bank payouts marked as sent that players say never arrived, four deposits that never reached the balance, and self-exclusion requests. In two of those, the mediator found the player had only asked to close the account.

In short: Instant Casino paid in two cases after a complaint, but in most cases on file it left the mediator without an answer.

The Good News in the Cases

Refunded a Dutch player's €205 balance after a complaint; the player confirmed it arrived
Restarted €10,000 in bank payouts after a complaint; the player confirmed they arrived, slowly

The Bad News in the Cases

Never answered the mediator on the page in 8 cases, and went quiet after one reply in 5 more
Kept €4,000 and €616,000 after the mediator found no fair reason to
Voided winnings in two cases over a bank account shared with the player's husband
None of the four missing deposits is shown as credited

Why 3.4 — "Low"

20 cases have a final result: 2 ended with the player paid, 2 were rejected by a mediator who found the casino followed its rules, and 16 ended unresolved or with the money kept.
When the player was paid, it took about 46 days (middle of the range).
2 cases the player dropped don't count yet.

By issue category

Complaint Categories

7 casesAccount Blocked→1 caseBonus Disputes→5 casesConfiscated Winnings→4 casesDeposit Issues→2 casesGeo & VPN Disputes→3 casesKYC & Verification→5 casesSelf-Exclusion Failures→9 casesWithdrawal Issues→

All case files

Cases on Record

2026-09-10 Instant Casino: Self-Exclusion Failures · €10,000
A player from Italy asked Casino.guru to look into how Instant Casino handled a permanent closure request they sent on 23 January 2025 because of a gambling addiction, and to account for any deposits made after that date; the listing puts the amount at €10,000. Unresolved 2026-07-27 Instant Casino: Confiscated Winnings · €1,000
A player from the Netherlands says Instant Casino voided €1,000 that was showing as withdrawable and removed another €200 from the balance without producing any game logs. Abandoned 2026-07-16 Instant Casino: Withdrawal Issues · €6,300
A player from Germany says two bank-transfer withdrawals from Instant Casino, 4,000 euros on 7 July and 2,300 euros on 9 July 2026, were marked paid but never arrived, and their bank found no incoming transfer. Abandoned 2026-06-25 Instant Casino: Withdrawal Issues · €10,000
A player from the Netherlands says they had been trying to cash out from Instant Casino since mid-May 2026. Resolved 2026-05-22 Instant Casino: Self-Exclusion Failures · C$2,500
A player says they permanently self-excluded from Instant Casino at the end of April, then opened a second account on 6 May with a different email but the same identity, passed KYC and kept depositing. Rejected 2026-05-07 Instant Casino: Geo & VPN Disputes · €205
A player from the Netherlands says Instant Casino took a 250 EUR deposit on the morning of 13 March 2026 and that afternoon restricted the account because they are Dutch, after they had been playing for about a month and a half with a profile verified on sign-up. Resolved 2026-04-28 Instant Casino: Self-Exclusion Failures · A$1,000
A player from Australia says they asked Instant Casino for self-exclusion and were given a 24-hour cooling-off period instead; once it lapsed they could log in again and lost more. Rejected 2026-03-27 Instant Casino: Confiscated Winnings · €616,000
A player from the Netherlands says Instant Casino let them verify fully, including source of funds, and paid out several withdrawals, until they asked for the remaining balance of €616,000. Confiscated 2026-03-23 Instant Casino: Self-Exclusion Failures · €7,500
A player from Spain says they asked Instant Casino to self-exclude them on 15 August 2025 because of a gambling problem, and the casino confirmed the account would be closed. Unresolved 2025-10-23 Instant Casino: Deposit Issues · ₹630
A player says they paid in about 600 rupees at Instant Casino and the deposit page showed the payment as successful, but the money never reached their balance. Unresolved 2025-10-23 Instant Casino: Withdrawal Issues · €1,250
A player says a €1,250 withdrawal had been waiting about a week while Instant Casino asked for proof of a card it linked to a deposit. Unresolved 2025-09-15 Instant Casino: Deposit Issues · ₹66,442
A player says three deposits of 25,555, 20,888 and 19,999 rupees at Instant Casino all showed as successful in the payment system but never reached their balance. Unresolved 2025-07-31 Instant Casino: Self-Exclusion Failures · €1,800
A player from Andorra says they emailed Instant Casino on 2 July 2025 asking for a permanent self-exclusion because of a gambling addiction. Unresolved 2025-07-30 Instant Casino: Account Blocked · €3,500
A player says they joined Instant Casino on 23 July 2025, cashed out €1,000 after a delay, and won more on slots, baccarat, roulette and tournaments. Unresolved 2025-05-10 Instant Casino: Confiscated Winnings · €4,000
A player from Germany says Instant Casino verified her, took around €2,500 in deposits from the joint bank account she shares with her husband, and only objected when she asked to withdraw €4,000. Confiscated 2025-04-23 Instant Casino: Withdrawal Issues · €440
A player from Greece says a €440 withdrawal from Instant Casino requested on 9 April 2025 never arrived, that daily messages got the same reply about a department checking it, and that the account was then blocked without explanation. Unresolved 2024-12-05 Instant Casino: Deposit Issues · $140
A player from Florida says a crypto deposit of about $140 to Instant Casino was confirmed on the blockchain but never appeared in the balance. Unresolved 2024-11-12 Instant Casino: Withdrawal Issues · €1,700
A player from the UK says Instant Casino approved a withdrawal of about €1,700 on 1 November 2024 that never reached them. Unresolved 2024-10-29 Instant Casino: Withdrawal Issues · RM 318.18
A player from Malaysia says Instant Casino kept bouncing a RM 318.18 withdrawal back into their balance, more than once, and logged it as a deposit with no withdrawal record. Unresolved 2024-10-23 Instant Casino: Deposit Issues · amount n/a
A player says they sent a BTC deposit to Instant Casino to try it out, and their wallet confirmed the transfer, but the money had not appeared about 30 minutes later. Unresolved 2024-10-20 Instant Casino: Confiscated Winnings · €1,800
A player from Germany says Instant Casino declined a €1,000 slot withdrawal, asked for documents, then told her the problem was that her bank account is shared with her husband. Unresolved 2024-08-15 Instant Casino: Withdrawal Issues · €2,250
A player says they asked Instant Casino on 8 August to pay €2,250 in winnings to their bank account, and got an email two days later saying it had been processed. Unresolved