What Happened
A player says they asked Lucky Block on 3 June 2024 to close their account for good because of a gambling problem, but it stayed open. They say they only noticed after sending the same request again, having deposited and lost about €450 in Litecoin that week, and want those deposits back. The casino says its earliest closure request on record is from 17 August 2025.
How It Developed
- 2024-06-03The player says they asked support to close the account permanently.
- 2025-08-17The casino's records show a closure request on this date, which it calls the first one.
- The casino added that its records show logins and deposits on several occasions during the prior year, not only in the final week.
- The player disputed this, citing a June 2024 email screenshot, and said they recall no activity between June 2024 and August 2025.
- The mediator asked the casino to send its explanation and evidence. No refund or decision is shown.
Unresolved
The casino says it has no closure request before August 2025, the player disputes this, and no refund is shown.
What Has (and Hasn't) Helped
The dispute turned on proof of the first request. Keep your own copy of any self-exclusion email, and if support doesn't confirm the closure in writing, chase it until it does.