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Lucky Block: The Complaint Record

16 cases on file · $13,218 in dispute

2.9Low

We have 16 cases on file for Lucky Block, from AskGamblers and Casino.guru, opened between November 2023 and October 2026. One was filed on both sites.

The most common problem is proof of address. Players describe bank statements, utility bills and phone bills turned down one after another, often with no reason given. In one case, a bank statement that support itself suggested was then refused because bank statements aren't accepted.

Several players say Lucky Block closed the account soon after KYC, citing a terms breach it didn't explain. In two, it said the player had opened more than one account. It returned a 9,500 USDT deposit and kept the rest in one, and kept $930 in the other, though the mediator found its evidence insufficient.

The three rejected cases went Lucky Block's way after the mediator saw evidence not shown on the page. One was about a player running dozens of roulette tables on autoplay in a tournament. In six cases, no reply from Lucky Block appears on the page.

In short: the cases on file show Lucky Block withdrawals stalling at the address check or ending with a closed account.

The Good News in the Cases

Sent its evidence to the mediator in the three cases that were rejected

The Bad News in the Cases

Turned down proof-of-address documents again and again in at least four cases
Closed accounts soon after KYC in several cases, citing a terms breach it didn't explain
Kept $930 in one case after the mediator found its duplicate-account evidence insufficient
No reply from Lucky Block appears on the page in six cases

Why 2.9 — "Low"

14 cases have a final result: 3 were rejected by a mediator who found the casino followed its rules, and 11 ended unresolved or with the money kept.
1 case the player dropped and 1 open case don't count yet.

By issue category

Complaint Categories

8 casesAccount Blocked→3 casesBonus Disputes→6 casesConfiscated Winnings→1 caseDeposit Issues→1 caseGame Fairness→10 casesKYC & Verification→1 caseSelf-Exclusion Failures→5 casesWithdrawal Issues→

All case files

Cases on Record

2026-10-14 Lucky Block: KYC & Verification · €12,016.76
A player from Croatia says Lucky Block won't accept any of their proof-of-address documents, so €12,016.76 in winnings can't be withdrawn. Ongoing 2026-10-06 Lucky Block: KYC & Verification · €215
A player from Croatia says they turned about 100 euros into 215 at Lucky Block, passed the ID check, and then hit a wall on address proof. Abandoned 2026-07-23 Lucky Block: KYC & Verification · amount n/a
A player from Taiwan says they deposited 20 USDT at Lucky Block, played slots and made several withdrawals before the casino asked for KYC. Rejected 2026-06-13 Lucky Block: Confiscated Winnings · $65
A player says they joined Lucky Block around April 2024, lost a few deposits, then came back over a year later and turned a $10 deposit into $115 on slots. Rejected 2026-05-04 Lucky Block: Confiscated Winnings · 1,000 USDT
A player from Japan says they won a 1,250 euro bonus in Lucky Block's weekend live tournament, cleared the wagering and asked to withdraw about 1,000 USDT, at which point the account was locked and the payout refused. Rejected 2026-02-23 Lucky Block: Account Blocked · $1,300
A player says they made three deposits at Lucky Block and had $1,300 after three days of betting. Unresolved 2025-10-23 Lucky Block: Withdrawal Issues · 600 USDC
A player who says they live in Finland and the Netherlands made three crypto deposits totalling 500 USDC at Lucky Block and then tried to cash out 600 USDC. Unresolved 2025-10-23 Lucky Block: KYC & Verification · $217.43
A player from Nigeria says they deposited $100 at Lucky Block, played one game and asked to withdraw, which set off an ID check. Unresolved 2025-10-23 Lucky Block: KYC & Verification · $687
A player says Lucky Block approved their passport quickly but then turned down one proof of address after another. Unresolved 2025-10-23 Lucky Block: Account Blocked · 311 USDT
A player says Lucky Block closed their account after they had sent every KYC document it asked for, including ID and proof of address, and kept 311 USDT in winnings. Unresolved 2025-08-18 Lucky Block: Self-Exclusion Failures · €450 (in Litecoin)
A player says they asked Lucky Block on 3 June 2024 to close their account for good because of a gambling problem, but it stayed open. Unresolved 2025-07-25 Lucky Block: Deposit Issues · €400
A player says a €400 deposit to Lucky Block on 17 July seemed to fail, so they tried again and played with the second, successful payment. Unresolved 2024-10-23 Lucky Block: Confiscated Winnings · 27,444 USDT
A player says they passed KYC and address checks at Lucky Block, deposited 9,500 USDT and grew the balance to about 27,484 USDT. Unresolved 2024-09-18 Lucky Block: Withdrawal Issues · S/.209.7 (listing; the player writes sol)
A player says they made three quick deposits at Lucky Block on 16 September 2024 and grew the balance to 209.7, mostly at blackjack. Unresolved 2024-08-29 Lucky Block: Confiscated Winnings · $930
A player from the Netherlands says Lucky Block closed their account and voided about $930 after a verification round in which a passport was accepted, a utility bill was refused and a bank statement was requested. Confiscated 2023-11-16 Lucky Block: Bonus Disputes · amount n/a
A player from Japan says they placed in three Lucky Block slot tournaments in autumn 2023 but received no prize. Unresolved