What Happened
A player from Norway says they deposited $245 at Metaspins, took the welcome bonus, finished wagering on slots and reached about $7,400. They say they verified within the 24 hours demanded, after which the casino asked how they knew three other email addresses. The player says they had never seen them; the account was then closed and the winnings removed.
How It Developed
- 2026-06-01Complaint opened. The player said nobody in their household had an account.
- 2026-06-25The player sent the mediator a PDF of their emails with the casino.
- 2026-07-01A resolver asked Metaspins for the exact reason for the closure. No reply came in the thread despite two extensions.
- 2026-07-22The resolver reached someone connected to Metaspins outside the thread, received its fraud-system evidence, and ruled that several independent indicators linked the account to others. The complaint was closed as unjustified.
Rejected
The mediator accepted Metaspins' evidence that the account was linked to others; the $7,400 in bonus winnings stays with the casino.
What Has (and Hasn't) Helped
Nothing freed the money. The casino never posted publicly, but its evidence reached the mediator through a back channel and was found convincing. A multi-account finding built on several technical indicators is very hard to overturn.