Withdrawal Issues: dispute at Playbet.io

StatusOngoing

Amount—

PlayerAustralia

Opened2026-10-11

Resolution timeopen

What Happened

A player from Australia says every withdrawal they have tried at Playbet.io for a couple of months has been rejected. The only payout route offered to them is back to the debit card they deposited with, and they say Australian banks do not accept such payments. They want a bank transfer or Skrill option, which they say used to exist, and say a VIP contact told them Skrill might return.

How It Developed

2026-10-11Complaint opened after live chat, VIP email and the casino's own complaints team brought no fix.
2026-10-13The mediator asked about past successful withdrawals, KYC status, any bonus behind the winnings, and for the support correspondence.
2026-10-20No reply yet; the deadline was extended by 7 days.

Ongoing

Waiting for the player to answer the mediator's first questions; the casino has not been contacted.

What Has (and Hasn't) Helped

Nothing yet, and the case will close if the player does not answer soon. Ask the casino in writing for an alternative payout method and keep its reply; that is what the mediator needs to put to the casino.

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