What Happened
A player from Ontario says they deposited C$400 at Playbet.io, won about $1,592 on roulette, and had the withdrawal rejected three times. According to the player, support said the deposit had to be wagered once first even though no bonus was taken, and the roulette bets had already covered that. The mediator asked for the game history to check, and the player did not reply.
How It Developed
- 2026-07-22Complaint opened.
- 2026-07-23The mediator found a clause in the casino's terms about a fee if the deposit is not rolled over once, said such a rule is common, and asked why the casino thought it unmet and for the full game history from deposit to withdrawal.
- 2026-07-30No answer; the deadline was extended by a week.
- 2026-08-06The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player stopped responding before sending the game history needed to test the rollover claim.
What Helped
The mediator had a clear plan: compare the game history against the one-times rollover rule. The player never sent it. Ask the casino for your betting history as a file as soon as a payout is refused; that is the first thing a mediator will want.