What Happened
A player from Australia asked for help getting 8 BTC out of Rakebit, saying they had screen recordings and pictures as proof. When the mediator asked how the balance was won, the player said all game transactions had disappeared from the account and that they believed the money came from a bonus, competition or giveaway rather than from play. They were unable to show any game log or any casino-run event with prizes of that size.
How It Developed
- 2026-09-16Complaint opened over an 8 BTC balance the player says the casino will not release.
- 2026-09-17The mediator asked whether the account was accessible, which game produced the big win, whether a bonus was used and whether a payout had been requested.
- 2026-09-30Having looked at the evidence, the mediator noted its service is free, and asked for a game log or anything showing the balance came from gameplay.
- 2026-10-02The player posted a balance screenshot and said the win history had vanished, so the money must have come from a promotion.
- 2026-10-08The mediator asked for proof of any casino giveaway or competition paying out a prize of that size.
- 2026-10-22No answer came after a week's extension, and the complaint was closed because the player stopped responding.
Abandoned
The player could not show how the 8 BTC balance was won and stopped responding; Rakebit was never asked to reply. It can be reopened.
What Helped
Nothing moved. A screenshot of a balance is not enough; the mediator wanted evidence of how the money was won, whether bets or a named promotion. If your bet history has disappeared, ask the casino in writing for your game log and keep the request, because that is the first thing a mediator asks for.