Account Blocked: dispute at Rakebit

StatusOngoing

Amount—

PlayerBelarus

Opened2026-10-02

Resolution timeopen

What Happened

A player from Belarus says she used her Rakebit account for about a year without trouble, then made her first withdrawal request after her balance grew and woke up to an email saying the account was blocked for breaking the rules. She says the email listed every possible offence rather than naming one, support called the decision final, and she can no longer log in to download her own history. She played both casino games and sports, says no bonus was involved, and that KYC had never been requested.

How It Developed

2026-10-02Complaint opened. The mediator asked which games were played, whether KYC had been done and whether a bonus was active; the player answered the same day.
2026-10-08The player emailed the mediator her full correspondence with the casino.
2026-10-15The case moved to a resolver, who invited Rakebit to explain.
2026-10-21Rakebit said it had emailed its evidence; the mediator replied with follow-up questions by email and is waiting for the casino's answers.

Ongoing

Rakebit has sent evidence privately and the mediator is waiting for answers to follow-up questions; no reason for the block has been stated publicly.

What Has (and Hasn't) Helped

Too early to say. The casino has engaged and sent something, but the mediator has gone back with questions, so whatever was sent did not settle it. The amount at stake has not been made public.

Same issue, other cases

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