What Happened
A player from Japan says Sportsbet.io took about $1,000 from their balance right after they finished the wagering on a 100% deposit bonus. They say the bonus had a 10x wagering rule, they bet around $0.15 a spin, mostly on one slot, and played no blocked games. According to the player, support only called it a possible breach and gave no details.
How It Developed
- 2025-12-18Complaint opened. The mediator asked for the bonus link, the games played, the bet sizes and the rule the casino named.
- The player said bets stayed far below any likely limit and KYC was done, and sent the chat with support.
- After a holiday delay, a resolver asked Sportsbet.io to explain and gave it 7 more days.
- 2026-01-20Sportsbet.io never answered. The case was closed and the player was pointed to the Curaçao gaming regulator.
Unresolved
Sportsbet.io never answered the mediator, and the player says the $1,000 was not returned.
What Has (and Hasn't) Helped
Nothing did, because Sportsbet.io stayed silent. The mediator advised a complaint to the Curaçao regulator that names the casino's operating company, since a complaint without it may be thrown out.