What Happened
A player from Greece says Sportsbet.io blocked withdrawals from a verified account holding about 1,800 USDT, all won on sports bets without a bonus. According to the player, a review ended with the casino saying verification had failed over evidence of a rules breach, citing a broad clause without naming which ground applied. Only about 332 USDT could then be withdrawn, leaving about 1,468 USDT held, and the account was to be disabled.
How It Developed
- Complaint opened while the casino's safety team was still reviewing the account.
- The player told the mediator they had played for a couple of days, passed ID, address, selfie and source-of-funds checks, cashed out 300 earlier, and bet only on sports.
- After the review, the player reported the casino's decision and the roughly 1,468 USDT held back, and asked which rule was broken.
- The mediator closed the complaint, saying it lacks the expertise to judge sports betting reviews. It stressed this was not a finding against the player.
Rejected
Rejected as out of scope (sports betting). No one has ruled on whether the casino's decision was fair.
What Has (and Hasn't) Helped
Nothing here, since the complaint was not judged on its merits. For sports betting disputes, use a complaint service that covers sportsbooks.