What Happened
A player from Italy says Vave declined several USDT withdrawals with no technical reason. According to the player, support admitted by email that the transfers failed on the casino's side and asked for a new request. That new 4,130 USDT request was put on hold, then shown as declined with the money back in the balance, even though an email said it was approved.
How It Developed
- 2026-09-30Following support's advice, the player placed a fresh withdrawal of 4,130 USDT, which was then held.
- Complaint opened. The mediator first said payouts can take up to 14 days and asked the player to wait.
- The player replied that this was no normal queue: requests were being declined in a loop, and an approval email came while the dashboard showed the same request declined.
- The mediator asked about earlier withdrawals, verification, bonuses and the games played.
- 2026-10-06The player marked the complaint as resolved, and the mediator closed it.
Resolved
The player marked it resolved five days after filing; no post confirms that the 4,130 USDT payout arrived.
What Helped
Showing the casino's own email that blamed its side, plus the approved-but-declined mismatch, got the mediator involved before the usual 14-day wait was over. Keep every support email and screenshot the payout status each time it changes.