What Happened
A player from the United Kingdom complained about a Vave withdrawal of about £750 that had not arrived. The opening post is private, but the mediator's reply shows the account had been blocked after sports bets. Casino.guru said it has no expertise in sportsbook investigations and would not judge the case.
How It Developed
- 2026-08-18Complaint opened. The mediator sent the standard note asking the player to wait 14 days for a withdrawal.
- 2026-08-19The mediator added that, as the account was blocked after sports betting, the team could not assess the casino's reasoning, said this did not mean the complaint was unjustified, and listed sportsbook complaint sites.
Rejected
Casino.guru declined to judge a sportsbook block; nobody has ruled on the £750.
What Has (and Hasn't) Helped
Nothing here: the complaint was closed in a day as out of scope. If your Vave dispute is about sports bets, file it with a sportsbook complaint service or the licensing authority instead; the casino mediator will not take it.