What Happened
A player from the United Kingdom says they made six withdrawals at Vave and got emails confirming each one had been paid, but no money arrived. The complaint lists £240 in dispute.
How It Developed
- 2026-09-28Complaint opened.
- 2026-09-30The mediator asked whether earlier withdrawals had worked, whether KYC was done and whether a bonus was active.
- 2026-10-07With no answer, the mediator gave the player 7 more days.
- 2026-10-14The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player stopped responding before the six missing payouts could be checked. It can be reopened.
What Helped
Nothing was tested, because the player never answered. If a casino says a payout went out but nothing arrived, ask it for the transaction reference and check with your bank or wallet provider first.