What Happened
A player from Sweden says Vave let them withdraw under $15, kept about $200, and closed the account without a clear reason after they had passed KYC. Asked by the mediator, the player said a friend had also opened a Vave account but used a separate device and payment method. Vave sent evidence of a multiple-account breach to the resolver by email.
How It Developed
- 2026-05-30Complaint opened. The player also said a bonus of about 0.0095 BTC they felt entitled to was never credited.
- 2026-06-01The player confirmed a friend had an account and that their own was fully closed.
- 2026-06-17A resolver asked Vave for its evidence; Vave said it had sent the material by email the same day.
- 2026-06-23After reviewing it, the resolver rejected the complaint for breaking the one-account rule and said the casino had followed its terms.
Rejected
The mediator accepted Vave's evidence of linked accounts; the roughly $200 balance stays with the casino.
What Has (and Hasn't) Helped
Nothing helped the player. The admission that a friend had an account, combined with the casino's evidence, decided it. Casinos treat linked accounts as one person's, and mediators usually accept technical evidence of a link.