What Happened
A player says a $620 Litecoin withdrawal, asked for about an hour after a deposit on 29 July 2026, stayed pending. Live chat said the casino was waiting for the player to confirm the wallet address, but the confirmation email never came, even after the player cancelled and asked again. The player says emails to support and security with the account details and wallet address went unanswered.
How It Developed
- 2026-07-30Complaint opened the next morning. The payout was still pending, no email had arrived, and a KYC check the player had sent without being asked was also still waiting.
- The player asked for the $620 to be paid and for some word from the casino, which they otherwise rated as fine.
- The player later posted that the problem was fixed and thanked the mediator.
- The mediator closed the complaint as resolved, based on the player's update.
Resolved
The player said the problem was fixed; the page does not say how, or confirm that the full $620 arrived.
What Helped
The page does not show what freed the payout; the player simply reported it fixed. If a withdrawal waits on a confirmation email that never arrives, check your spam folder, then send support your account details and wallet address in writing and ask them to confirm the address another way.