Instant Casino: KYC & Verification

3 cases on file where Instant Casino's checks held up money. In two, German players say the casino objected to deposits from a bank account shared with their husband.

It asked for documents and selfies, or the husband's passport, then voided the winnings. Mediators said a joint account is fine with proof of co-ownership.

In the third, a €1,250 withdrawal waited while the casino asked about a card the player says was never switched on, then about a second card the player says they never owned.

• Have a bank statement showing both names ready before you deposit from a joint account.
• Ask the casino for the date and amount of the deposit it links to a card, so you can match it.
• Get a letter from the card issuer itself if it isn't a bank and can't give a statement.