What Happened
A player says a €1,250 withdrawal had been waiting about a week while Instant Casino asked for proof of a card it linked to a deposit. According to the player, that card was never switched on, and their bank said such a payment could not have happened. After they sent proof, the casino asked about a second card the player says they have never owned.
How It Developed
- Complaint opened, asking for help with the repeated card requests.
- The casino said it was reviewing the details of the case.
- The mediator asked the casino for an update and warned the case would close as unresolved without one.
- The player said the casino turned down their only proof, a digital card, and asked for a bank statement. They said the card is a prepaid meal card whose issuer is not a bank and cannot give one.
Unresolved
The casino said only that it was reviewing, and nothing shows the €1,250 was paid.
What Has (and Hasn't) Helped
Nothing worked on the page. If a casino asks about a card, get a letter or statement from the card issuer itself, even if it is not a bank, and ask the casino for the deposit's details so you can match it.