Justbit: Confiscated Winnings

One case on file where Justbit kept a balance. A player hit three jackpots on an OnlyPlay tap game, betting €0.01 with the game's own auto-tap feature.

Justbit let them withdraw about €23,000, then blocked the account and kept the last €3,700, saying auto-play breaks its rules. The mediator found the player was entitled to the €3,700, but Justbit would not pay it.

• Check the casino's terms for rules on automated play before you press an auto-spin or auto-tap button, even when the game offers it.
• Ask in writing which rule the casino used, and keep the answer.