What Happened
A player says they hit three jackpots on an OnlyPlay tap game at Justbit while betting the minimum of €0.01 with the game's own auto-tap feature. According to the player, the casino let them withdraw about €23,000, then blocked the account and kept the last €3,700. The player says the only reason given was that auto-spins break the casino's rules, though the game provider offers the feature.
How It Developed
- The player says the casino wanted ID papers once the balance hit about €27,000, and asked if they had used any kind of scheme.
- Complaint opened for the remaining €3,700. The player mentioned an earlier complaint on another site that, they say, was judged unjustified.
- The casino said it had already emailed its detailed reasons and asked the mediator to check that inbox.
- The player asked for updates and whether the €3,700 would be paid, and gave a payment account.
- The mediator said it had asked the casino for more information at the end of March and was still waiting, and warned that silence would close the case as unresolved.
Confiscated
The mediator found the player entitled to the €3,700, but Justbit would not pay it.
What Helped
Nothing on the page moved the money. Before you use auto-spin or auto-tap, check the casino's terms for rules on automated play, even when the game offers the button. Some casinos treat it as a breach of their rules.