Thunderpick: Deposit Issues

One case on file about a deposit. In 2023, a player says $140 they paid into Thunderpick never showed up in their balance.

The casino said deposits were having problems across the whole site and would be fixed, but three days later the money still hadn't arrived and support kept sending the same message.

Thunderpick didn't answer the mediator, and the page doesn't show the deposit credited.

• Get the transaction ID or bank reference for a missing deposit.
• Ask the casino to trace that exact payment, and keep the receipt.