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Thunderpick: The Complaint Record

9 cases on file · $0 in dispute

1.7Very low

We have 9 cases on file for Thunderpick, all from AskGamblers, filed between 2022 and August 2026.

Most are about ID checks that held up a withdrawal. In 7, players say they sent their documents quickly, sometimes several times over, and the check still didn't finish. Some were told it would take a day or two; others were asked for the same papers again without being told what was wrong, or to resend files over format issues.

In two cases, players say Thunderpick closed the account and kept the balance, $12,000 and $8,725, citing its registration rules or rule numbers. One more is a $140 deposit that never reached the balance.

Thunderpick didn't answer the mediator in any of the 9 cases, so its side isn't on record. The short version: these cases show withdrawals stuck in long ID checks, with no reply from Thunderpick when a mediator asked.

The Bad News in the Cases

Didn't answer the mediator in any of the 9 cases
7 cases involve ID checks that dragged on, some after the same documents were sent several times
Closed two accounts and kept the balance, citing rules the players were not shown breaking

Why 1.7 — "Very low"

9 cases have a final result: all 9 ended unresolved.

By issue category

Complaint Categories

2 casesAccount Blocked→2 casesConfiscated Winnings→1 caseDeposit Issues→7 casesKYC & Verification→6 casesWithdrawal Issues→

All case files

Cases on Record

2026-08-14 Thunderpick: KYC & Verification · €781.30
A player says a €781.30 withdrawal at Thunderpick is stuck behind KYC. Unresolved 2026-02-22 Thunderpick: KYC & Verification · €2,200.13
A player says their €2,200.13 withdrawal from Thunderpick has been held up by repeated KYC requests. Unresolved 2026-01-22 Thunderpick: Withdrawal Issues · €6,226.37
A player says a €6,226.37 withdrawal at Thunderpick was still processing after 12 days. Unresolved 2024-10-25 Thunderpick: Confiscated Winnings · $8,725
A player who used crypto at Thunderpick says they won about $9,000 there and withdrew $400. Unresolved 2023-10-22 Thunderpick: Deposit Issues · $140
A player says a $140 deposit at Thunderpick never showed up in their balance. Unresolved 2023-06-15 Thunderpick: KYC & Verification · €5,200
A player says they won €5,200 at Thunderpick and sent the verification documents the casino asked for on 31 May. Unresolved 2023-05-25 Thunderpick: KYC & Verification · $490
A player says they deposited $163 in Litecoin at Thunderpick on 22 May 2023 and asked to withdraw $490 to the same address minutes later. Unresolved 2023-04-14 Thunderpick: KYC & Verification · $11,700
A player says they had bet at Thunderpick for a few weeks with no trouble until a $100 stake won $11,700. Unresolved 2022-10-25 Thunderpick: Confiscated Winnings · $12,000
A player says Thunderpick seized $12,000 from their account on 5 October and never returned it. Unresolved