What Happened
A player says a $140 deposit at Thunderpick never showed up in their balance. The casino said deposits were having problems across the whole site. Three days later the money still was not there, and support kept sending the same standard message about a known issue.
How It Developed
- Complaint opened after three days without the deposit.
- The player wrote that the money still had not arrived, though the casino said the issue would be fixed.
- AskGamblers asked Thunderpick for an update and warned that silence would mean closing the case as unresolved.
- Thunderpick did not reply on the page, and the complaint is listed as Unresolved.
Unresolved
Thunderpick did not answer the mediator. The page does not show the $140 deposit being credited.
What Has (and Hasn't) Helped
Nothing worked: the casino never answered the mediator. For a missing deposit, get the transaction ID or bank reference and ask the casino to trace that exact payment.