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Crypto Casino Complaints / TrustDice / Confiscated Winnings

TrustDice: Confiscated Winnings

None of the 3 cases has ended in the player's favour; 2 were rejected and 1 ended with the money kept.

3 cases on file where TrustDice voided winnings in 2026. A Japanese player had 200,000 yen voided after the game provider found automated play on pachislot; the mediator reviewed the provider's material privately and accepted it.

A Cambodian player lost about 2,490 USDT after admitting to a shared office laptop, which the mediator found broke the one-device rule. An Argentine player lost about $900 over bonus abuse and an old account.

The mediator found the evidence didn't show a breach, but TrustDice kept the money and offered only net deposits back.

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Case files in this category — click a tag to filter

Cases

2026-05-16 TrustDice: Confiscated Winnings · 2,300 USDT (about 2,490 USDT with the balance)
A player from Cambodia says TrustDice blocked their login on 13 May 2026, hours after a 2,300 USDT withdrawal that support had said was fine to request, citing multi-accounting.
Rejected
2026-05-16 TrustDice: Confiscated Winnings · $900
A player from Buenos Aires says TrustDice suspended their long-standing account at withdrawal and kept about 900 dollars, citing bonus abuse and a second account from years ago.
Confiscated
2026-04-26 TrustDice: Confiscated Winnings · ¥200,000
A player from Japan says TrustDice paid a 100,000 yen withdrawal within minutes on 25 April, then froze the account and voided the winnings when they asked for 200,000 yen the next day.
Rejected