What Happened
A player from Cambodia says TrustDice blocked their login on 13 May 2026, hours after a 2,300 USDT withdrawal that support had said was fine to request, citing multi-accounting. With about 190 USDT still in the balance, around 2,490 USDT is at stake. The player says the IP overlap is with three colleagues who sometimes play in the same room and live in the same building, and admitted using a shared office laptop that a colleague also logged in from. The mediator ruled that this broke the one-device rule.
How It Developed
- 2026-05-18The mediator asked which pachinko games were played, whether a bonus was used, and for the chat history; the player said no bonus and that colleagues played different machines.
- 2026-05-26A resolver asked TrustDice for its evidence, which the casino sent by email on 30 May.
- 2026-06-05The mediator asked the player about devices, payment methods and device sharing.
- 2026-06-06The player listed two phones and a personal PC, said deposits came from a personal exchange account, and confirmed a workplace laptop was shared with a colleague who used it for their own account.
- 2026-06-10The mediator said a shared IP alone would not count, but several people using one device, plus closely matching deposit and play patterns, breached the terms, and rejected the complaint.
Rejected
The player confirmed a shared office laptop, and the mediator found the device link and matching play patterns breached TrustDice's terms.
What Has (and Hasn't) Helped
Nothing could save it once the shared laptop was confirmed. Casino.guru treats a shared IP as harmless, but logging in from the same device as another player is a breach by itself. Use only your own devices, even at work.