Crypto Casino Complaints / TrustDice
TrustDice: The Complaint Record
5 cases on file · $0 in dispute
We have 5 cases on file for TrustDice, opened from May 2022 to June 2026: 4 from Casino.guru and 1 from AskGamblers.
Three cases from 2026 are about winnings TrustDice voided. In two, the mediator sided with TrustDice: once over a game provider's private finding of software-assisted play on pachislot, and once over a work laptop shared with another player. In the third, the mediator found TrustDice's bonus-abuse evidence didn't show a breach, but the casino kept about $900 and offered only the deposits back.
Two cases turn on who may play. A Spanish player got the net deposit back after the mediator found Spain was listed as restricted only in the English terms. A UK player who asked for their deposits back in 2022 has no refund shown.
In short: TrustDice answered the mediator and shared evidence, but kept the winnings in all three cases where it voided them.
The Good News in the Cases
- Answered the mediator and shared evidence privately in each 2026 case where it was asked
- Offered net deposits back in two cases, including after a mismatch in its Spanish terms
The Bad News in the Cases
- Kept about $900 after the mediator found its bonus-abuse evidence didn't show a breach
- Listed Spain as restricted only in its English terms
- No refund shown for a UK player who asked for their deposits back in 2022
Why 6.4 — "Medium"
- 5 cases have a final result: 1 ended with the player paid, 2 were rejected by a mediator who found the casino followed its rules, and 2 ended unresolved or with the money kept.
- When the player was paid, it took about 34 days (middle of the range).
By issue category
Complaint Categories
Account Blocked→Bonus Disputes→Confiscated Winnings→Game Fairness→Geo & VPN Disputes→All case files
Cases on Record
TrustDice: Geo & VPN Disputes · €230A player from Spain says TrustDice blocked their account when they tried to withdraw about €230, telling them Spain is a banned country, even though the Spanish-language terms they had read listed no such ban. Resolved TrustDice: Confiscated Winnings · 2,300 USDT (about 2,490 USDT with the balance)
A player from Cambodia says TrustDice blocked their login on 13 May 2026, hours after a 2,300 USDT withdrawal that support had said was fine to request, citing multi-accounting. Rejected TrustDice: Confiscated Winnings · $900
A player from Buenos Aires says TrustDice suspended their long-standing account at withdrawal and kept about 900 dollars, citing bonus abuse and a second account from years ago. Confiscated TrustDice: Confiscated Winnings · ¥200,000
A player from Japan says TrustDice paid a 100,000 yen withdrawal within minutes on 25 April, then froze the account and voided the winnings when they asked for 200,000 yen the next day. Rejected TrustDice: Geo & VPN Disputes · £4,961.10 (US$6,210.54)
A player from the UK says they asked TrustDice on 1 April 2022 to refund all their deposits and close the account, arguing the casino should not take UK customers under its Curaçao licence. Unresolved