Vave: KYC & Verification

Two cases on file where Vave closed an account over an ID check deadline. Both players say Vave asked for documents when they tried to withdraw and gave them two weeks.

In May 2026, a player with $1,744 at stake says they sent every file several times. After the complaint, Vave found the messages in its spam folder, redid the check and paid.

In September 2026, a player from Brazil says the account was closed and $600 in winnings voided after only seven days; support agreed with the dates but called the decision final.

That case stopped when the player didn't send the emails that proved the timeline.

• Keep dated screenshots of every document you upload.
• Forward the casino's request email and your upload confirmations as files in your first reply to the mediator.
• Ask the casino to check its spam folder if it says your documents never arrived.