What Happened
A player from Brazil says Vave closed their account and voided their winnings for missing a two-week verification deadline that had only run for seven days. By the player's timeline, they requested a withdrawal on 24 August, were asked for ID and proof of address on 31 August, and sent the documents in time, yet got a closure email on 7 September. The player says support agreed with the dates but called the decision final. The listing shows $600.
How It Developed
- 2026-09-08Complaint opened with the player's timeline and an offer of screenshots.
- 2026-09-09The mediator asked when the documents were uploaded and for the casino's first KYC request, to pin down when the 14 days started.
- 2026-09-10The player replied privately.
- 2026-09-14The mediator then asked for the full exchange with the casino, by email or as screenshots.
- 2026-09-28After a seven-day extension brought nothing, the case was closed for lack of a reply.
Abandoned
The player stopped responding before sending the casino correspondence. Vave never joined.
What Helped
The player had a clear, date-based argument but never sent the casino emails that would prove it. Forward the original request email and your upload confirmations as files in your first reply; a deadline dispute is won or lost on timestamps.