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Crypto Casino Complaints / Whale.io / Withdrawal Issues

Whale.io: Withdrawal Issues

1 of 4 cases ended in the player's favour; 2 ended unresolved and 1 is still open.

4 cases on file about Whale.io withdrawals. In two, payouts of 207.9 USDT and $36,128 stalled behind extra checks.

Both players say they sent everything asked, were promised a 72-hour review and heard nothing more. Whale.io didn't reply on the page in either.

In a third, Whale.io holds 245.56 USDT after its ID provider rejected a check on AML grounds, and the mediator is waiting for proof. In the fourth, a 500 USDT payout bounced back after a processor's AML flag.

The player marked it resolved a day later, but the thread doesn't confirm the money was returned.

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Case files in this category — click a tag to filter

Cases

2026-07-23 Whale.io: Withdrawal Issues · 207.9 USDT
A player from Russia says Whale.io held back a 207.9 USDT withdrawal and asked for more checks.
Unresolved
2026-07-09 Whale.io: KYC & Verification · 245.56 USDT
A player from Kyrgyzstan says Whale.io restricted their account after a failed Level 2 check and will not pay out 245.56 USDT, of which they say 150 USDT is their own deposit.
Ongoing
2026-06-09 Whale.io: Withdrawal Issues · 500 USDT
A player from Germany says a withdrawal of about 501 USDT from Whale.io was sent out on 6 June 2026, then bounced back to the casino's wallet after the payment processor flagged it under AML rules.
Resolved
2026-03-23 Whale.io: Withdrawal Issues · $36,128
A player who says they have used Whale.io for about four years asked to withdraw $36,128 and was then told to complete full KYC.
Unresolved