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Crypto Casino Complaints / Wild.io / Geo & VPN Disputes

Wild.io: Geo & VPN Disputes

1 of 5 cases ended in the player's favour; 3 were rejected and 1 is still open.

5 cases on file where the dispute turned on where the player lives or connects from.

Wild.io cancelled winnings from a player in Israel and from a UK national who registered as living in Thailand and used a VPN, after both had deposited and played; it returned or left the deposit.

A player from Bangladesh was suspended after switching on a VPN, then lost a $41 balance over a linked account.

A player from Germany, whose country wasn't on the profile list, asked only for the 200 USDC deposit back and marked the case settled.

A player from Japan is still disputing a $13,378 bonus win; Wild.io says they hid their location with a VPN.

What you can do

Case files in this category — click a tag to filter

Cases

2026-08-01 Wild.io: Account Blocked · 200 USDC
A player from Germany says they returned to a Wild.io account from 2024, deposited 200 USDC and took a bonus, bringing the balance to about $399.
Resolved
2026-07-23 Wild.io: Geo & VPN Disputes · $5,000
A player from Israel came back to an old account, deposited just under $5,000 and grew the balance to $12,500.
Rejected
2026-07-21 Wild.io: Geo & VPN Disputes · $498.79
A UK national says Wild.io let them deposit and play until their balance reached about $1,034, then after KYC told them the UK is a restricted country, cut the balance back to the roughly $536 deposited and told them to withdraw that before the account was closed.
Rejected
2026-07-15 Wild.io: Account Blocked · 41 USDC
A player from Bangladesh says they turned $70 from a Wild.io points lottery and a small cashback into a $41 balance, were told to deposit before withdrawing, and were then suspended the moment they switched on a VPN to reach a game provider blocked in their country.
Rejected
2026-04-09 Wild.io: Bonus Disputes · $13,378
A player from Japan says Wild.io voided $13,378 won with the third deposit bonus of its welcome package, a week after they passed video KYC.
Ongoing