What Happened
A player from Bangladesh says they turned $70 from a Wild.io points lottery and a small cashback into a $41 balance, were told to deposit before withdrawing, and were then suspended the moment they switched on a VPN to reach a game provider blocked in their country. They say a video call and a twenty-day check followed, then a duplicate-account accusation, though their only change was logging in from a new phone. Wild.io said shared access indicators tied the account to another one, breaking its one-account rule.
How It Developed
- 2026-07-15Complaint opened after almost three weeks of suspension and no replies to emails.
- 2026-07-22A resolver took over and asked Wild.io why the account was blocked and for evidence.
- 2026-07-29After a deadline extension, the casino replied that the account was linked to another through shared access signals and quoted its one-account clauses.
- 2026-07-30The player answered that a replacement phone, not a second account, explained any new device, and asked why the block came only after a win.
- 2026-08-06Having received the casino's evidence by email, the mediator upheld the closure and did not accept the complaint.
Rejected
The mediator accepted Wild.io's evidence that the account was linked to another, so the closure and the loss of the $41 balance stand.
What Has (and Hasn't) Helped
Nothing turned the case: the casino's linked-account evidence went to the mediator privately and was accepted. The casino never named the VPN use the player admitted to, but switching on a VPN is a common trigger for a review. Avoid VPNs entirely on a casino account, and tell support before you switch phones if a check is under way.