Question 1

What do WSM Casino confiscated winnings complaints look like?

Accepted Answer

Two cases on file where WSM Casino closed an account and kept the money. A player from Slovenia won about $3,000 at blackjack, passed ID and address checks, then was locked out.

WSM Casino said the game provider had confirmed card counting, and offered only the deposit back. The mediator didn't accept that as a reason to keep winnings and pointed the player to the Curaçao Gaming Authority.

In the other case, a German player opened a new account after their national OASIS ban was lifted, and WSM Casino kept about €500 when it found the old one. The mediator rejected that complaint.

What you can do

Ask a casino in writing to reopen an old account instead of opening a new one.
Ask in writing for the exact rule and evidence behind a claim like card counting.
Take it to the Curaçao Gaming Authority if the casino ignores the mediator's view.

Question 2

Do WSM Casino confiscated winnings complaints get resolved?

Accepted Answer

Neither case has ended in the player's favour; 1 was rejected and 1 ended with the money kept.

Question 3

What helps resolve confiscated winnings disputes at WSM Casino?

Accepted Answer

Ask a casino in writing to reopen an old account instead of opening a new one. Ask in writing for the exact rule and evidence behind a claim like card counting. Take it to the Curaçao Gaming Authority if the casino ignores the mediator's view.

WSM Casino: Confiscated Winnings

Cases