What Happened
A player from Slovenia says they won about $3,000 at blackjack on WSM Casino, passed ID and address checks, and were then locked out. The casino said the account was closed and the money taken under its terms, and later told the mediator the game provider had confirmed card counting, which it calls an unfair advantage even without software. It offered to return the deposit. The player calls the card-counting claim made up and says no explanation or refund ever reached them. The mediator could not get the casino to pay.
How It Developed
- 2025-12-23The mediator asked for the casino's emails and about other games. The player said mostly blackjack, plus some free spins and free bets.
- 2026-01-07A resolver invited WSM Casino, which said the closure followed its terms and sent proof by email.
- 2026-01-16Weeks of private email exchanges followed, with the player left asking which rule was broken.
- 2026-02-11The casino posted publicly that the provider had identified card counting, that it would not be pressured into paying, and that it had offered the deposit back.
- 2026-03-17The mediator closed the case unresolved against the Fair Gambling Codex, saying the casino could not be persuaded to pay, and pointed the player to the Curaçao Gaming Authority.
Confiscated
The mediator rejected WSM Casino's card-counting reason, and the casino kept about $3,000 in blackjack winnings, offering only the deposit back.
What Helped
The mediator sided with the player, closing the case against its Fair Gambling Codex rather than accepting card counting as grounds to keep the winnings, and the complaint now counts against WSM Casino's rating. The money is still not paid; the next step is the Curaçao Gaming Authority.