Crypto Casino Complaints / WSM Casino
WSM Casino: The Complaint Record
2 cases on file · $0 in dispute
We have 2 cases on file for WSM Casino, both from Casino.guru, opened in December 2025 and September 2026.
In the older case, WSM Casino kept about $3,000 in blackjack winnings, saying the game provider had confirmed card counting, and offered only the deposit back. The mediator didn't accept card counting as a reason to keep winnings, but couldn't get the casino to pay.
In the newer case, a German player opened a new account after their national OASIS ban was lifted, and WSM Casino kept about €500 when it found the old one. The mediator rejected the complaint because the player never asked the casino to reopen the first account.
In short: in both cases WSM Casino closed an account and kept the winnings.
The Good News in the Cases
- Offered to return the deposit in the card-counting case
The Bad News in the Cases
- Kept about $3,000 in blackjack winnings after the mediator rejected its card-counting reason
Why 6.2 — "Medium"
- 2 cases have a final result: 1 was rejected by a mediator who found the casino followed its rules, and 1 ended unresolved or with the money kept.
By issue category
Complaint Categories
Account Blocked→Confiscated Winnings→Self-Exclusion Failures→All case files
Cases on Record
WSM Casino: Confiscated Winnings · €500A player from Germany says WSM Casino closed their account and kept about €500 after a verification review turned up an earlier account. Rejected WSM Casino: Confiscated Winnings · $3,000
A player from Slovenia says they won about $3,000 at blackjack on WSM Casino, passed ID and address checks, and were then locked out. Confiscated