Betpanda: Self-Exclusion Failures

4 cases on file about Betpanda accounts that players wanted closed.

A player from Norway says Betpanda told them accounts close only after a month without activity, so they kept depositing; the mediator said the account should have been blocked once they reported an addiction.

Two players say a permanently closed account was reopened. One had asked to return and says it reopened at once with no checks; they lost about 1,300 USDC.

The other went on to deposit 5,095.06 USDT. Betpanda stopped answering the mediator in the Norway and 1,300 USDC cases.

A player from Hungary says Betpanda wouldn't close the account until about 94,600 HUF in cashback was released.

• Say the reason (a gambling problem) and the period when you ask to self-exclude, and keep a copy; the mediator said a plain closure request may not count.
• Keep the casino's written confirmation of a permanent closure; it is your main proof if the account is reopened.
• Tell the casino plainly about a gambling problem; the mediator said that should get an account blocked straight away.
• Check whether a casino has a regulator before you deposit; in one of these cases there was nowhere to appeal.