Crypto Casino Complaints / Betpanda
Betpanda: The Complaint Record
33 cases on file · $32,000 in dispute
3.7Low
We have 33 cases on file for Betpanda, from Casino.guru and AskGamblers, opened between 2023 and October 2026. One was filed on both sites.
In most, a player wins, asks to withdraw or passes KYC, and Betpanda blocks the account. Players say the reason given was a terms breach it didn't name, its anti-fraud rule or a flag from its sportsbook provider. In five cases, it let the player take out only their last deposit and kept the rest. The largest claim is $524,974.85 won on live roulette.
In most of the cases that ended unresolved, the page shows no reply from Betpanda. In one, the mediator found Betpanda had not backed its claim, and it still kept about $4,000. In two others, the mediator noted there was no regulator to turn to.
Three players say an account they had asked to close stayed open or was reopened, and they lost more money. On the other side, four cases were marked resolved within days: two held payouts and two refunds of crypto deposits that never reached the balance.
In short: the cases on file show Betpanda blocking accounts after wins, with the reason rarely spelled out on the page.
The Good News in the Cases
- Four cases were marked resolved within days of filing: two held payouts and two refunds of uncredited crypto deposits
The Bad News in the Cases
- 22 cases involve an account blocked or closed with money inside, often right after a win or a withdrawal request
- Let players take out only their last deposit and kept the rest, in five cases
- No reply from Betpanda appears on the page in most of the cases that ended unresolved
- Kept about $4,000 in one case after the mediator found it had not backed its claim
Why 3.7 — "Low"
- 27 cases have a final result: 4 ended with the player paid, 2 were rejected by a mediator who found the casino followed its rules, and 21 ended unresolved or with the money kept.
- When the player was paid, it took about 3 days (middle of the range).
- 3 cases the player dropped and 3 open cases don't count yet.
By issue category
Complaint Categories
Account Blocked→Bet Settlement→Bonus Disputes→Confiscated Winnings→Deposit Issues→KYC & Verification→Other Disputes→Self-Exclusion Failures→Withdrawal Issues→All case files
Cases on Record
Betpanda: Account Blocked · $16,000A player says Betpanda shut their account for good about two weeks before the complaint, without giving a reason, and its last email said the money inside had been seized. Ongoing Betpanda: Account Blocked · amount n/a
A player from Romania with Gold VIP status says Betpanda cancelled a roughly $1,000 bet after twenty minutes, so they asked to withdraw everything they had deposited. Ongoing Betpanda: Confiscated Winnings · $641
A player says they mostly bet on sports at Betpanda and made a good profit, which led the casino to ask for KYC. Unresolved Betpanda: Account Blocked · $16,000
A player from the Netherlands says that after three years at Betpanda they were asked to verify, passed, and then won a $1,000 bet that should have taken their balance to about $16,000. Ongoing Betpanda: Account Blocked · $400
A player from Russia says they opened a Betpanda account, placed three or four bets and then asked to cash out part of the balance. Unresolved Betpanda: Self-Exclusion Failures · 1,300 USDC
A player from Canada says they permanently self-excluded from Betpanda in August 2025, citing a serious gambling addiction. Unresolved Betpanda: Confiscated Winnings · $524,974.85
A player from Ecuador says Betpanda blocked his account at the end of June with 524,974.85 dollars won on live roulette over two sessions. Unresolved Betpanda: Withdrawal Issues · 1,200 USDT
A player from Ukraine complained that a 1,200 USDT withdrawal from Betpanda was stuck in what support called security checks, despite the site advertising instant payouts. Resolved Betpanda: Deposit Issues · €200 (0.12 ETH)
A player from Iceland says 0.12 ETH sent to Betpanda on 31 July 2026 was confirmed on the blockchain but never showed up in their balance. Resolved Betpanda: Deposit Issues · 753 USDT
A player from British Columbia says Betpanda told them a deposit of 753 USDT could not be added to their account and would be sent back, but more than a week later the refund had not come. Resolved Betpanda: Self-Exclusion Failures · 94,600 HUF
A player from Hungary says Betpanda is holding about 94,600 HUF in cashback and will not close their account until that cashback is released, which they see as a breach of responsible gambling. Abandoned Betpanda: Bet Settlement · €900
A player from Lithuania says they won about 28 of 30 volleyball bets at Betpanda, after which the casino asked for verification and then blocked the account with roughly €900 inside. Rejected Betpanda: Withdrawal Issues · 11,000 TRX (about €3,000)
A player from Italy says they asked Betpanda for 11,000 TRX, worth about €3,000, the morning after a big win and that a day later it was still not approved. Abandoned Betpanda: Account Blocked · $1,900
A player from California says Betpanda emailed that their account would be closed and gave them 72 hours to withdraw their latest deposit. Rejected Betpanda: Other Disputes · 2,300 USDC
A player from Italy, a four-year VIP at Betpanda by their own account, says they deposited 2,300 USDC for a free-bet promotion that never switched on. Abandoned Betpanda: Withdrawal Issues · 1,128 USDT
A player from Nigeria says a first Betpanda withdrawal of about 1,128 USDT, from sports and casino winnings, sat pending for hours while the casino ran a security check it had not mentioned before. Resolved Betpanda: Confiscated Winnings · $500
A player says they used Betpanda for sports bets and casino games for a couple of months without trouble, until they won. Unresolved Betpanda: Confiscated Winnings · $3,300
A player says they deposited $3,300 at Betpanda, won $1,000 and asked to withdraw $4,300, after which the account was blocked. Unresolved Betpanda: Confiscated Winnings · 1,005 USDT
A player from Nigeria says they made two 500 USDT deposits at Betpanda, won two bets and asked to withdraw. Unresolved Betpanda: Bet Settlement · €570
A player says Betpanda checked their ID and then said their sports betting broke its terms, without naming a rule. Unresolved Betpanda: Self-Exclusion Failures · 5,095.06 USDT
A player says they asked Betpanda on 3 September 2025 to close their account for good because gambling had stopped being fun, and the casino confirmed it in writing that day. Unresolved Betpanda: Account Blocked · $1,050
A player says Betpanda blocked their account and a withdrawal, saying its sportsbook provider had flagged their betting. Unresolved Betpanda: Confiscated Winnings · $1,697
A player who bet only on football and basketball says Betpanda closed their account right after their first withdrawal request, for $1,697. Unresolved Betpanda: Account Blocked · $19,000 (about 100,000 BRL)
A player says they played at Betpanda only twice and won both times, then were asked for documents for a security check. Unresolved Betpanda: Confiscated Winnings · $4,000
A player says they deposited $1,000 at Betpanda and placed fewer than five sports bets, on leagues like Serie A and the Champions League, before the account was blocked. Confiscated Betpanda: Withdrawal Issues · $390 (about 4.4 mBTC)
A player says a Betpanda withdrawal of 2.9 mBTC sat in a routine check for a week, with another 1.485 mBTC left in the account. Unresolved Betpanda: Account Blocked · $600
A player from Ukraine says they deposited $1,200 at Betpanda over a few days, played slots and some sports bets, and were then blocked with $600 still in the account. Unresolved Betpanda: Bet Settlement · $600
A player says they joined Betpanda on 16 March 2025, deposited 500 USDT three days later and, after mixed results, asked to withdraw about $577 on 21 March. Unresolved Betpanda: Account Blocked · $1,000
A player says they signed up at Betpanda on 30 October, lost two sports deposits totalling $800, then won and grew the balance to $1,000. Unresolved Betpanda: Withdrawal Issues · 91 LTC
A player says they asked Betpanda for a 91 LTC withdrawal on 7 November and never got the money. Unresolved Betpanda: Withdrawal Issues · $3,000 (in Solana)
A player from Luxembourg says their first withdrawal at Betpanda, about $3,000 in Solana, was held for a security check and the next day the account was banned with the balance unpaid. Unresolved Betpanda: Withdrawal Issues · 8 SOL ($1,154.80 on the listing)
A player says they deposited 8 SOL at Betpanda on 13 September and, four days later, withdrew 8 SOL, which reached their wallet in about two hours. Unresolved Betpanda: Self-Exclusion Failures · $285
A player from Norway says they emailed Betpanda on 2 October 2023 asking for their account to be closed, and were told accounts can only be closed after a month without activity. Unresolved