What Happened
A player says they asked Betpanda on 3 September 2025 to close their account for good because gambling had stopped being fun, and the casino confirmed it in writing that day. The account was later reopened, and the player says they went on to deposit 5,095.06 USDT. They want every deposit made after the closure refunded.
How It Developed
- 2025-09-03The player asked for a permanent closure, and the casino confirmed it the same day.
- Complaint opened, with the closure confirmation, dated screenshots and deposit records attached.
- The player said support had passed the case to its disputes team and promised an email. The mediator asked the casino for an update.
- The case was first closed as unresolved after the casino went quiet, then reopened at the player's request.
- The player sent the disputes team a formal demand for a refund and an explanation, with a seven-day deadline. No casino reply appears.
Unresolved
The casino has not answered on the page, and no refund of the 5,095.06 USDT is shown.
What Has (and Hasn't) Helped
Keep the casino's written confirmation of a permanent closure: it is the player's main proof that the account should have stayed shut. If the casino stays silent, its licensing regulator or an outside dispute service is the next step.