Crypto Casino Complaints / Bitcasino.io / Bonus Disputes
None of the 4 cases has ended in the player's favour; 2 were rejected, 1 ended unresolved and 1 ended with the money kept.
4 cases on file, all from 2026, where Bitcasino.io removed bonus winnings, from 8,073 USDT to $22,172, saying the player had a second or connected account.
In a case from Finland and one from Japan, the mediator accepted evidence sent privately: financial links to connected accounts, and coordinated promotional use. In a case from Canada, Bitcasino.io quoted its terms but gave no proof and kept the winnings.
In a case from New Zealand, it never answered the mediator about a $22,172 win.
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