What Happened
A player from New Zealand says they won $22,172 at Bitcasino.io with a 100% match bonus on a $1,500 deposit and finished the wagering. When they withdrew in August 2025, the casino turned it down and closed the account. The player says Bitcasino linked them to two users they do not know and listed up to 12 possible rule breaches, from money laundering to letting someone else use the account, without proof.
How It Developed
- 2026-01-21Complaint opened. The player told the mediator they played only video slots, used no VPN, and that nobody at home has an account.
- The case went to a resolver, who asked Bitcasino.io why the account was blocked and for any evidence.
- The casino did not answer, so the deadline was extended by 7 days. The player said they could not reach live chat with a closed account.
- 2026-02-17The mediator closed the case and advised a complaint to the Curaçao Gaming Authority.
Unresolved
Bitcasino.io never answered the mediator; the player says the $22,172 win was not paid.
What Has (and Hasn't) Helped
Nothing did, because Bitcasino.io never answered. The next step is the Curaçao regulator. Keep proof that you met the wagering terms and passed KYC.