Crypto Casino Complaints / Bitkingz / Account Blocked
1 of 3 cases ended in the player's favour; 1 ended unresolved and 1 ended with the money kept.
3 cases on file where Bitkingz blocked or closed an account. A Norwegian player's account was closed at withdrawal over a second account: Bitkingz said one with the same name and birth date was opened in 2020.
The mediator thought the old account was probably the player's, forgotten, but found voiding about 30,000 NOK in real-money winnings unfair. Bitkingz kept it.
A US player's account was closed over a wrong registration country after an under-minimum deposit. A German player's account was blocked over a self-exclusion that, the mediator said, an email appeared to show.
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