What Happened
A new player says they built up a balance of almost €3,000 without any bonus, then asked to cash out €850 to their verified Skrill e-wallet. The player says the site promises e-wallet payouts within a day of approval. About 50 hours later the money still hadn't come, and live chat only said the finance team was dealing with it.
How It Developed
- Earlier cash-out attempts had been cancelled because the player's ID documents were turned down. The player says those mistakes were their own, and live chat helped them finish the check.
- Complaint opened about 50 hours after the €850 request. The player added that the account was fully verified, so documents were not the cause.
- Soon after, the player confirmed the money had been paid and everything was fine.
- The mediator closed the case as resolved.
Resolved
The player confirmed the €850 Skrill withdrawal was paid.
What Helped
The payout arrived soon after the complaint was filed, though the page doesn't show what moved it. Finish verification before you cash out, and say clearly in the complaint that your account is fully verified, so the delay can't be put down to missing documents.