Bonus Disputes: A$1,511 at BC.Game

What Happened

A player from New Zealand says 1,511 in unlocked rakeback at BC.Game was never made claimable; over five months only about 20 dollars ever showed up to collect. According to the player, support and the VIP host insisted the reward had been paid and claimed in full, but could not show any record of it, and said a total of claimed deposit rakeback was not available to them.

How It Developed

• Complaint opened over the missing rakeback.
• The mediator asked whether the reward was switched on manually or automatically, for a record of net losses in the period, and for a link to the promotion.
• No reply came; the deadline was extended by 7 days.
• The complaint was closed because the player stopped responding. It can be reopened.

What Helped