Crypto Casino Complaints / BC.Game
BC.Game: The Complaint Record
64 cases on file · $2,086 in dispute
8.0High
We have 64 cases on file for BC.Game, from Casino.guru (53) and AskGamblers (11), filed between October 2023 and October 2026.
The main pattern is an account blocked or restricted with money inside, in 27 cases. In 10 cases, BC.Game said the player ran or was linked to another account. In most of those, a shared phone, a relative's deposit or an earlier account came to light, and the mediator sided with the casino. In three other cases, the mediator found BC.Game's proof too weak, but the casino kept the money, up to 60,000 USDT.
Payment problems come next. Euro and yen payouts sat on maintenance or were switched off in several cases; BC.Game fixed both yen cases by turning the balance into crypto. A player says a złoty payout marked as done never reached their bank. Deposits went missing over wrong crypto tags, dropped networks or closed accounts.
In four cases, BC.Game never answered the mediator on the page, among them a request to be shut out over a gambling problem.
In short: the cases on file show BC.Game checking hard for linked accounts, and keeping balances in three cases even after the mediator found its proof too weak.
The Good News in the Cases
- Turned stuck yen balances into crypto in two cases, and both players confirmed it worked
- Put two stuck euro bank payouts back in the player's casino balance after a complaint
- Credited a $500 crypto deposit as a code once the player proved it was theirs
- Returned two deposits sent by mistake to a self-excluded account, and the player confirmed it
The Bad News in the Cases
- Kept the balance in 3 cases after the mediator found its proof too weak, up to 60,000 USDT
- 27 cases involve an account blocked or restricted with money inside
- Never answered the mediator on the page in 4 cases
- Payout methods sat on maintenance or were switched off in 6 cases
Why 8.0 — "High"
- 40 cases have a final result: 9 ended with the player paid, 23 were rejected by a mediator who found the casino followed its rules, and 8 ended unresolved or with the money kept.
- When the player was paid, it took about 7 days (middle of the range).
- 18 cases the player dropped and 6 open cases don't count yet.
By issue category
Complaint Categories
Account Blocked→Bet Settlement→Bonus Disputes→Confiscated Winnings→Deposit Issues→Game Fairness→KYC & Verification→Other Disputes→Self-Exclusion Failures→Withdrawal Issues→All case files
Cases on Record
BC.Game: Withdrawal Issues · 6,649 PLNA player says a BC.Game withdrawal of about 7,000 Polish złoty was marked as done but never reached their bank, and the bank confirmed nothing came in. Ongoing BC.Game: Account Blocked · 500 MXN (listed as $300)
A player from Mexico says they deposited 100 pesos at BC.Game on 6 October 2026 and grew it to over 500. Ongoing BC.Game: Confiscated Winnings · about $10,000 (player's estimate)
A player from Germany says that on 12 August 2026 a huge deposit of 5 billion ONE tokens, which they never sent, landed in their BC.Game account after a flaw on the Harmony blockchain was exploited. Ongoing BC.Game: KYC & Verification · $230
A player from Israel says BC.Game banned their account while they were trying to cash out $230 won after a deposit. Ongoing BC.Game: Withdrawal Issues · €1,299
A player from Portugal says two euro bank-transfer (SEPA) withdrawals from BC.Game, €632 and €667, got stuck in processing after being requested in early October 2026. Resolved BC.Game: Withdrawal Issues · 29,000 $b
A player from Argentina says they have not been able to cash out from BC.Game for over a month. Abandoned BC.Game: Withdrawal Issues · about $97,000 (USDT)
A player from India says BC.Game cancelled their withdrawal and switched off cashouts while it reviewed the account, which holds about $97,000 in USDT. Ongoing BC.Game: Deposit Issues · 3,000 INR
A player from India says a 3,000 INR deposit made by UPI, India's instant bank payment system, on 4 October 2026 never reached their BC.Game balance. Ongoing BC.Game: Withdrawal Issues · $10,000
A player from the United Kingdom could not withdraw a $10,000 balance from BC.Game because the one-time email codes needed to confirm it never arrived. Abandoned BC.Game: Confiscated Winnings · 600,000 INR
A KYC-verified player says BC.Game locked their account for good and held the balance, saying they broke its rule against multiple accounts. Rejected BC.Game: Confiscated Winnings · Mex$5,000
A player from Mexico says BC.Game permanently locked their account for promotional abuse because they and their wife, who also has an account, share a home IP address. Rejected BC.Game: Confiscated Winnings · $38,500
A player from Indiana says they won around $50,000 at BC.Game in August 2026 and were immediately put through an advanced KYC check that support described in contradictory ways, with each upload refused for vague reasons. Abandoned BC.Game: Withdrawal Issues · Mex$500
A player from Mexico reported a withdrawal of about 500 pesos from BC.Game's Mexican site that had not arrived. Abandoned BC.Game: KYC & Verification · TL 1,500
A player says BC.Game kept failing their account verification even though they had uploaded every document it asked for. Abandoned BC.Game: Account Blocked · 77,000 INR
A player from India says BC.Game shut everything on their account at once: deposits, withdrawals, betting and even the KYC upload. Abandoned BC.Game: Confiscated Winnings · Mex$300
A player from Mexico says BC.Game verified her, let her deposit for several days and even paid a small withdrawal, then locked her out the moment she finished the playthrough on ten free spins and asked for 100 MXN. Rejected BC.Game: Self-Exclusion Failures · C$1,235
A player from Quebec says they told BC.Game in live chat, more than once, that they had a serious gambling problem and suicidal thoughts and wanted to be banned for life. Rejected BC.Game: Self-Exclusion Failures · amount n/a
A player from Brazil says they asked BC.Game several times to delete their account because of a gambling addiction, and the casino never did it. Abandoned BC.Game: Confiscated Winnings · Mex$1,000
A player from Mexico says BC.Game's system blocked her for running several accounts the instant she asked to withdraw 1,000 MXN won from a free prize-wheel credit. Rejected BC.Game: Confiscated Winnings · $88
A player from India says BC.Game wiped their whole balance after a 24-minute bug in the Tower Legend game on 19 June. Rejected BC.Game: Account Blocked · $3,655
A player says they won $3,655 at BC.Game, and the account became temporarily unavailable as soon as they asked to withdraw. Rejected BC.Game: Withdrawal Issues · 1,440,000 JPY
A player from Japan says their yen balance of 1,440,000 at BC.Game got stuck when fiat withdrawals went down for maintenance with no end date. Resolved BC.Game: Withdrawal Issues · 9,000 USDT
A player from Trinidad and Tobago says a slot hit on 19 August 2026 took their BC.Game balance to about 9,000 USDT, and every cashout they tried was cancelled by support while a KYC check was started. Resolved BC.Game: Bonus Disputes · $500 (4,627.73 BCD claimed)
A VIP player from Italy says more than 200,000 euros of play on the crash-style game Aviamasters earned no rakeback or VIP progress at BC.Game, leaving about 4,627 BCD locked. Resolved BC.Game: Withdrawal Issues · ¥1,300,000
A player from Japan says about 1.3 million yen of bonus money sat in their BC.Game account for months because the casino's yen withdrawals were switched off with no date for their return. Resolved BC.Game: Account Blocked · 4,065,000 NGN
A player from Nigeria says BC.Game's rules allow six verification attempts, yet after their very first attempt failed the casino shut them out of further verification and would not release about 4,065,000 NGN. Rejected BC.Game: Confiscated Winnings · 17 SOL
A player from the Philippines says they turned a 0.664 SOL deposit into 17 SOL, worth about $2,529 at the time, on a slot at BC.Game. Rejected BC.Game: Account Blocked · 364 MXN
A player from Mexico says BC.Game permanently blocked their account and will not return what they deposited. Abandoned BC.Game: Deposit Issues · $452 (8,299.8 CRO)
A player from Texas says a deposit of about 8,300 CRO, worth roughly $452, never showed up in their BC.Game balance even though the transfer went through. Abandoned BC.Game: Bonus Disputes · 400 PHP
A player from Sweden says BC.Game listed the slot Poker Win as a player-versus-player game, so about two months of bets on it earned no rakeback. Rejected BC.Game: Bonus Disputes · 7,000 THB
A player from Thailand says BC.Game filed the slot Poker Win under player-versus-player games, so more than $4,000 they wagered on it in one day counted as nothing toward rakeback and the daily and weekly bonuses. Rejected BC.Game: Self-Exclusion Failures · €300 (about 2.79 SOL)
A player from Ireland who had permanently self-excluded at BC.Game sent two crypto deposits to an old deposit address linked to the closed account by mistake, and wanted them back. Resolved BC.Game: Withdrawal Issues · €451.22
A player says €451.22 sat in their verified BC.Game account with no way to cash it out. Abandoned BC.Game: Self-Exclusion Failures · €3,000
A player from Italy says they asked BC.Game to self-exclude because gambling was harming them, then were able to open new accounts under other email addresses on the same phone and computer and lose several thousand euros more. Rejected BC.Game: Confiscated Winnings · 4,600,000 NGN
A player from Nigeria says BC.Game let them deposit and cash out 20,000 naira with no checks, then demanded KYC only once they had won 4,600,000 naira, turned their documents down and offered back just the original deposit. Rejected BC.Game: Confiscated Winnings · 52,000 USDT
A player from Jordan says BC.Game restricted her fully verified account after twelve days of play, right when she asked to cash out 20,000 USDT and to tip 10,000 USDT across to her husband's account. Rejected BC.Game: Withdrawal Issues · C$400
A player from Canada says they won about 400 dollars at BC.Game from bonus play, which the casino would only pay out in crypto. Rejected BC.Game: Bonus Disputes · A$1,511
A player from New Zealand says 1,511 in unlocked rakeback at BC.Game was never made claimable; over five months only about 20 dollars ever showed up to collect. Abandoned BC.Game: Deposit Issues · 10,000 ARS
A player from Córdoba, Argentina, says a 10,000 peso deposit to BC.Game failed and that support opened a ticket but went quiet for six days. Resolved BC.Game: Withdrawal Issues · €814.98
A player with a fully verified BC.Game account says €814.98 showed in the balance but could not be withdrawn. Abandoned BC.Game: Account Blocked · 500,000 ARS
A player from Argentina says they asked BC.Game to lock their account after someone broke into it, then spent weeks and seven rounds of emails trying to get it back. Rejected BC.Game: Account Blocked · 4,824 USDT
A player from Turkey says BC.Game closed their account with 4,824 USDT inside, all won on Crash and Dice over a couple of days. Rejected BC.Game: Game Fairness · $312
A player from the United States says they meant to bet $1 on each of three spots in the live game Funky Time at BC.Game, but $100 per spot was taken instead and their balance was wiped out. Abandoned BC.Game: KYC & Verification · 4,104 RUB
A player from Russia says they deposited 4,000 rubles at BC.Game, won a little and were asked to verify through Sumsub when they tried to cash out. Rejected BC.Game: Deposit Issues · 0.171 ETH
A player from Norway says they sent 0.171 ETH to an old BC.Game account they had closed, by clicking the wrong account, and could see the balance but not withdraw or play. Abandoned BC.Game: Account Blocked · 850 USDT
A player from Turkey could not log in to BC.Game because the one-time codes stopped arriving by email. Resolved BC.Game: Account Blocked · 297,000 INR
A player from India says BC.Game locked their account about two years ago with winnings from crash games still inside, listed as 297,000 INR. Rejected BC.Game: Deposit Issues · 16,000 XRP
A player from Japan says 16,000 XRP sent to BC.Game in February 2025 was never credited because it carried the wrong destination tag, the code that tells a casino which account an XRP transfer belongs to. Rejected BC.Game: Self-Exclusion Failures · C$3,680
A player says they tried to shut their BC.Game account several times in April 2026 over a gambling problem, but each try only started a 24-hour cooldown, after which the account reopened and they kept depositing and losing. Rejected BC.Game: Account Blocked · 61,000 INR
A player from India says BC.Game restricted their verified account after they grew a balance from about 2 USDT to roughly 620 USDT and tried to withdraw. Rejected BC.Game: Account Blocked · 26,400,000 INR
A player from India says BC.Game froze a fully verified account holding about 2.6 crore rupees (roughly $300,000). Abandoned BC.Game: Deposit Issues · $500
A player says a $500 crypto deposit, confirmed on the blockchain, still had not reached their BC.Game balance after more than 100 hours. Resolved BC.Game: Confiscated Winnings · 609,000 USDT
A player from the Netherlands says they won $609,000 at BC.Game about a year earlier but could not withdraw because their identity had not been verified. Abandoned BC.Game: Self-Exclusion Failures · €120
A player from Ireland says they asked BC.Game to block their account because their depositing had got out of control, after being told on 27 April they only needed to wager the deposit once. Abandoned BC.Game: Deposit Issues · €1,895
A player from Germany says a €1,895 deposit to BC.Game was shown as failed even though they had a bank receipt, a video of the payment and a success message from the third-party payment page. Abandoned BC.Game: Account Blocked · 66,000 NGN
A player from Nigeria says BC.Game locked their account for multiple KYC registrations straight after a fresh 60,000 NGN deposit that was never bet, on top of a 6,000 NGN balance. Rejected BC.Game: Confiscated Winnings · 6,000 USDC
A player from Serbia says BC.Game locked their second account right after it was verified and a withdrawal was asked for. Confiscated BC.Game: Self-Exclusion Failures · $3,500
A player from Italy says BC.Game let them keep playing slots after they set a $10 daily loss limit and a $20 wager limit in early December 2025. Unresolved BC.Game: Account Blocked · 45,200 PKR
A player from Pakistan says BC.Game locked their account for good and kept a balance of about 45,200 PKR. Unresolved BC.Game: Account Blocked · 10,000 PKR
A player from Pakistan says BC.Game blocked their account after they won on the crash game and tried to withdraw. Unresolved BC.Game: Self-Exclusion Failures · €2,500 (1,005 XRP)
A player from Finland says they told BC.Game by email and live chat on 1 August 2025 that they had a gambling problem and wanted their account shut. Unresolved BC.Game: Confiscated Winnings · 60,000 USDT
A VIP player from Japan says BC.Game locked withdrawals and then logins in mid-2024, although advanced KYC had been approved that May. Confiscated BC.Game: Account Blocked · $10,000
A player says BC.Game locked their account for good with more than $10,000 inside, after they had passed KYC and received an approval email. Confiscated BC.Game: Deposit Issues · 50,000 PHP
A player says a 50,000 PHP deposit paid with a GCash QR code never showed up in their BC.Game balance, even two days later. Unresolved