What Happened
A VIP player from Japan says BC.Game locked withdrawals and then logins in mid-2024, although advanced KYC had been approved that May. The player says most of the disputed 60,000 USDT came from jackpots, including a big Plinko hit and a Crazy Time win. BC.Game first said the player exploited a flaw in a provider's blackjack game, and later called it bonus abuse.
How It Developed
- Complaint opened. BC.Game said the player had found a pattern in one provider's game to pile up wagering and bonuses for over three months, and offered to unlock the account only if those bonuses were taken back.
- The player denied any abuse, saying that blackjack game was picked for its high limits and speed. The mediator asked for proof from the casino or the game provider.
- After months of slow, thin answers the casino stopped replying, and the complaint was first closed as unresolved.
- BC.Game had it reopened. It said the funds were real money but came from a weakness in the provider's system, then argued that bonuses worth more than the player's deposits showed planned bonus abuse.
- The mediator found no specific broken rule, said play the system allowed for months can't be punished afterwards, and called for full payment. BC.Game kept its position.
- 2026-03-30The complaint was closed as unresolved, with the full penalty to the casino's rating.
Confiscated
The mediator found BC.Game's evidence insufficient and said the player should be paid in full, but the casino kept the balance.
What Helped
Pressing the casino to name the exact rule broken. BC.Game's reason moved from a game flaw to bonus abuse, and the mediator ruled for the player, but that ruling did not make the casino pay. The mediator's earlier advice was to complain to the Curaçao licensing body.