What Happened
A player from India says they opened a BetFury account on 1 August 2026, paid in $51 in USDT and won $76 on live blackjack and slots. When they asked to withdraw, the account was blocked over alleged multiple accounts. They say it is their first account and they offered to do KYC, and that the casino first agreed to refund the deposit, then went back on it.
How It Developed
- 2026-10-15The player told the mediator they played only with real money, on slots and live blackjack, and paid in USDT.
- 2026-10-16BetFury said its risk team found several accounts tied to one device, some under related people, that had used a welcome free-bet offer. It closed the account but said it would consider refunding the deposit with proof.
- 2026-10-16The player says they emailed the risk team the documents it asked for.
- 2026-10-22The mediator asked whether the player had used one device for several accounts, and whether the refund had come through.
Ongoing
Waiting for the player to answer about device sharing and say whether the deposit refund arrived.
What Has (and Hasn't) Helped
BetFury's offer to consider a deposit refund came after the complaint was filed. Sending proof of the deposit to the casino's risk team is the step that could get back at least the $51.