What Happened
A player from Ireland says they deposited €300, won, and asked Bitcasino.io to withdraw 1,351 USDT. The casino then flagged the account for running multiple accounts under two of its terms and switched off bonuses. According to the player, they finished the ID check as asked, but were told it failed and the decision was final, with no evidence or linked account named.
How It Developed
- 2026-07-24The player said nobody else uses the account and sent a screenshot of the 77% reload bonus they had used.
- 2026-08-18The player forwarded their emails with the casino. They said the only reply since the KYC upload was that verification had failed.
- 2026-08-24A resolver asked Bitcasino.io to explain exactly why the winnings were taken.
- 2026-09-08Bitcasino.io never replied, even after a 7-day extension. The case closed unresolved, and the player was pointed to the Curaçao Gaming Authority.
Unresolved
Bitcasino.io never answered the mediator. Nothing in the thread shows the 1,351 USDT withdrawal being paid.
What Has (and Hasn't) Helped
Nothing: the casino ignored the mediator. Sending the casino a short list of exact questions in writing, as this player did, builds a record a regulator can use. Take that record to the licensing body next.