What Happened
A player says Bitcasino.io turned down their $450 withdrawal and limited the account straight after. They finished the KYC check the casino asked for, and the site then showed the account as verified, but bets still failed. Chat pointed them to an email asking for a second check through an outside ID service, which the player says rejected their valid IDs.
How It Developed
- The withdrawal was declined and the account limited; the casino said KYC would lift the limits.
- After KYC passed on the site, the player was sent to an outside ID service, which turned down their documents.
- Complaint opened. AskGamblers asked Bitcasino.io for an update and warned that silence would mean closing the case as unresolved.
- Bitcasino.io did not reply on the page, and the complaint is listed as Unresolved.
Unresolved
Bitcasino.io did not answer the mediator. The page shows no payout of the $450.
What Has (and Hasn't) Helped
Nothing worked: the casino never answered the mediator. If an outside ID service rejects valid documents, ask the casino to check them by hand and to say what the service flagged.