Bonus Disputes: $135 at BSpin

StatusUnresolved

Amount$135

Player—

Opened2023-10-23

Resolution time—

What Happened

A player says BSpin blocked their account a few hours after they asked to withdraw winnings from 20 free spins on Fruit Zen, given for signing up. They say they met the bonus wagering. Support told them they had broken three rules. The player denies it, saying it was their first visit to the site and they have no other accounts.

How It Developed

Complaint opened. The player says a photo of the support message was attached, and asked for the winnings.
The mediator asked BSpin for an update and warned that silence would close the case as unresolved and lower its rating. No reply from BSpin appears.

Unresolved

BSpin did not reply on the page, and nothing shows the free-spin winnings were paid.

What Has (and Hasn't) Helped

Nothing worked: BSpin never answered on the page. If a casino says you broke several rules, ask it to name each one, then answer them point by point.

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