What Happened
A player from Canada says they won 13.7 BTC on slots at BSpin on 11 November and asked to withdraw it. The account was then locked for an investigation. Fifteen days later they had no payout and no proper update, though support once promised an answer within the week. The player says the slot and their bet sizes were allowed under the casino's terms.
How It Developed
- After the win and the withdrawal request, the account was locked while the casino investigated.
- Complaint opened after 15 days without payment. The player asked BSpin to finish its check and pay.
- At the player's request, the complaint was reopened.
- The player reported that BSpin had emailed to say it would not pay because it believed they had more than one account. The player denies this.
- The player later wrote that the casino had gone silent. No reply from BSpin appears on the page.
Unresolved
The player says BSpin refused to pay, citing more than one account, which they deny. Nothing shows the 13.7 BTC was paid.
What Has (and Hasn't) Helped
Nothing worked: BSpin's multiple-account claim came by email and was never backed up on the page. If you're accused of having more than one account, ask the casino to show the link it found, such as a device, address or wallet.