What Happened
A player from New Zealand says Chips.gg put their withdrawal under review, asked for KYC, showed it as approved while support called it declined, then returned the money to the balance and let them keep playing. After two large keno wins took the balance to about 5,000 USDT, they say, the account was banned and the balance taken over an unexplained exploit. The casino gave the mediator some material privately but stopped answering follow-up questions.
How It Developed
- 2026-01-03Complaint opened; the player asked for the exact rule broken, the evidence, and the casino's dispute-resolution provider.
- 2026-01-12The mediator asked whether the player was a streamer or affiliate and about a public post by a streamer; the player said they were an ordinary customer who knows some streamers socially.
- 2026-01-22A resolver asked Chips.gg for its evidence; after a 7-day extension nothing came, and the case was closed as unresolved on 6 February.
- 2026-02-10The case was reopened when Chips.gg got in touch and sent some information.
- 2026-02-17The mediator said the material could technically support the casino's action, but the casino had not answered the remaining questions and had gone quiet again, so the case was closed as unresolved a second time.
Unresolved
Chips.gg sent partial evidence, then stopped replying, so the mediator could not rule on the exploit claim and the 5,000 USDT stays held.
What Has (and Hasn't) Helped
The casino re-engaged briefly after the first unresolved closure, but did not finish the conversation. The mediator said the casino's material partly supported it without reaching a verdict. The remaining route is the Anjouan licensing authority, via the licence seal on the casino's site.